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Are you looking for some guidance in selecting your ring? We can help.
FREQUENTLY ASKED QUESTIONS
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FREQUENTLY ASKED QUESTIONS
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Looking for guidance in selecting your ring? We can help.
A ring is personal. It holds meaning, reflects your style, and becomes part of your everyday life. At The True Gem, we bring that same personal attention to the way it's made.
Beautiful design and thoughtful engineering go hand in hand. From the proportions of a setting to the way it holds your center stone, every detail contributes to a ring you can feel good about wearing, every day.
Every setting we build is engineered to within three hundredths of a millimeter around its center stone. That level of precision allows us to create a setting tailored to the specific dimensions of your gem, bringing its beauty and security into balance.
Because each setting is made for its center stone, that same precision is part of why so much of what we do is custom rather than off the shelf.
Choosing a ring should feel exciting, personal, and clear. We're here to help you explore the details, from how different stone shapes look on your hand to how a setting suits your daily routine.
We'll walk you through the possibilities and explain the reasoning behind our recommendations, so you can make choices with confidence. Questions about prong security, comfort, or future resizing are all welcome parts of the conversation.
Our ring builder is another way to explore what you love. Try different combinations of stone shape and setting style, consider the proportions, and begin bringing your vision into focus.
Over the past ten years, we've designed more than 400 rings, bringing careful attention to every one.
We want you to feel sure about the ring you choose. On any Running Line fine jewelry, engagement ring, or center stone, you have 30 days from your delivery date to decide it's not quite right. In that window, you can choose a full remake at no penalty, or return it for your original purchase price back, as cash or store credit. Domestic shipping is refunded too. This applies to Running Line pieces; custom or modified designs work differently, so we'll walk you through what applies to yours.
And when you're ready to grow into something new down the road, that's what our Trade-In Program is for. It lets you put your current engagement ring, center stone, wedding band, or lifestyle piece toward any other True Gem piece, whether that's an upgrade on what you already have or something else entirely, as long as the new purchase is double or greater the amount of the trade-in credit. Here's how it works.
The meaning a piece holds can grow with every year you wear it. A proposal, a birthday, an anniversary, or a personal milestone can all become part of that story.
Whatever you're celebrating, we begin with you: what you love, how you live, and how you want your ring to feel. Comfort, sizing, setting style, and everyday wear are part of the design conversation from the start, helping us create a piece that feels at home in your life.
Tell us what you're imagining, and we'll explore the details together.
Xo, The True Gem Team
The True Gem · 2626 Cole Ave Ste 800, Dallas, TX 75204 · +1 214-253-2991 · thetruegem.com
After nearly ten years, founder Lynne Armstrong shares a personal statement about her departure from The True Gem.
As the effects of the newly announced tariffs begin to take shape, we want to keep you informed about how this may impact your purchasing process and what steps we are taking to support you during this time.
This giveaway is more than a chance to receive something beautiful. It is a love note, a reminder, a small offering to say:You are the light.And no one, and nothing, can take that light away from you.
Want to feature in our love stories or Sunday Stacks? Head over to our submission pages and send us your details.
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