RESPONSIBLE SOURCING
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RESPONSIBLE SOURCING
Learn more about our thoughtful approach to consumption
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FREQUENTLY ASKED QUESTIONS
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FREQUENTLY ASKED QUESTIONS
Your Questions Answered
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Domestic
Orders within the United States will be shipped overnight via FedEx or UPS (tracked and fully insured). Please be aware that all shipments are insured and will require an adult signature for delivery. If you are not able to sign for your shipment please contact the team to make other arrangements.
International
International orders are shipped FedEx Priority (tracked and fully insured) and can take up to approximately 3-6 days to be delivered depending on customs. All orders shipped internationally are subject to customs and/or VAT fees depending on the country. We are not responsible for such fees and encourage you to research your countries’ potential fees before placing your order.
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We are offering 15% off our entire Era Inspired Collection, including 5 brand new engagement rings and two wedding bands. This promotion begins Thursday, May 26th at 11:00am CSTand concludes Thursday, June 2nd at 11:59 pm CT.
To shop this promotion, use code ERA15 at checkout!
If you are not already a TrueGem Member, sign up now to receive a special perk along with the sale.
*Lab-grown diamond center stones are not eligible for this promotion.