We greatly appreciate your business and we want you to be thrilled with your jewelry. If for any reason you are not, please contact us immediately with your concerns.
For a full refund, the jewelry must be returned within 30 days of the delivery date. Please contact us prior to shipping so we can provide you with an insured shipping label. The pieces must be unworn and accompanied by the appraisal, boxes, original packaging, and all warranty cards.
For “Running Line” Returns Within 30 Days of Delivery
If you decide to return or exchange your fine jewelry, engagement ring, and/or center stone within 30 days of the delivery date, you are entitled to a 100% money-back guarantee.* You may choose to remake the ring at no penalty or have the original purchase price returned to you in the form of cash back or store credit. Domestic shipping fees will be returned. International shipping fees will not be returned.
*This policy pertains to “Running Line” pieces only. No modifications or custom designs will be eligible.
For “Modification” Returns Within 30 Days of Delivery
For a modified ring returned within 30 days, you are eligible for a 90% money-back.
For “Custom Design” Returns Within 30 Days of Delivery
Custom-designed pieces are neither returnable nor refundable, but they are exchangeable through our Buyback Program. Please contact our team for more information.
*Custom cut moissanite are not eligible for a refund. Custom cut moissanite are defined as any moissanite center stone not available directly through our website.
For Returns After 30 Days of Delivery
For returns on engagement rings with center stones featuring moissanites, lab-grown diamonds, or colored gemstones after 30 days of delivery, please contact our team for more information on our Buyback Program.
*Wedding bands and Lifestyle pieces are not eligible for return or exchange after 30 days.