Your Jewelry Box is Empty
Start a Return
We greatly appreciate your business and we want you to be thrilled with your jewelry. If for any reason you are not, please contact us immediately with your concerns.
For a full refund, the jewelry must be returned within 30 days of the delivery date. The pieces must be unworn and accompanied by the appraisal, boxes, original packaging, and all warranty cards.
Starting a Return
To begin a return or exchange, please visit our Returns Portal. Enter your order details, select the piece(s) you would like to send back, and you will receive your return shipping label along with packing instructions. Please start your return through the portal prior to shipping so that your package is properly labeled and tracked on its way back to us. If you have any questions before sending your piece back, our team is always happy to help.
Checkout+
At checkout, you can add Checkout+ to your order. It covers your return shipping label, so eligible pieces can be returned or exchanged at no extra cost, and it includes Package Protection (below). All return terms in this policy still apply. If you don't add Checkout+, you can still return through our Returns Portal; the cost of the return label will be deducted from your refund. The Checkout+ fee is non-refundable.
Package Protection
Checkout+ also includes Package Protection, which covers your order if it is lost, stolen, or damaged in transit. If that happens, file a claim through our Returns Portal and we will send a replacement or issue a refund. Orders without Checkout+ are not covered, though our team is happy to help you file a claim with the carrier.
For “Running Line” Returns Within 30 Days of Delivery
If you decide to return or exchange your fine jewelry, engagement ring, and/or center stone within 30 days of the delivery date, you are entitled to a 100% money-back guarantee.* You may choose to remake the ring at no penalty or have the original purchase price returned to you in the form of cash back or store credit. Domestic shipping fees will be returned. International shipping fees will not be returned.
*This policy pertains to “Running Line” pieces only. No modifications or custom designs will be eligible.
For “Modification” Returns Within 30 Days of Delivery
For a modified ring returned within 30 days, you are eligible for a 90% money-back.
For “Custom Design” Returns Within 30 Days of Delivery
Custom-designed pieces are neither returnable nor refundable, but they are exchangeable through our Trade-In Program. Please contact our team for more information.
*Custom cut moissanites are not eligible for a refund. Custom cut moissanites are defined as any moissanite center stone not available directly through our website.
In-Store Purchases
If you purchased in-store with a design consultant and did not check out on our website, you can request a return label here. The same return window and eligibility terms apply.
For Returns After 30 Days of Delivery
For returns on engagement rings, wedding bands and lifestyle pieces after 30 days of delivery, please contact our team for more information on our Trade-In Program.
